Terms and Conditions

1. Acceptance of Terms

By accessing or using the Konouz Egypt Replica Treasures website (www.konouz.com.eg), mobile applications, or any related services (collectively, the “Platform”), you agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree with these Terms, you must immediately discontinue use of the Platform.

These Terms apply to all visitors, users, and customers of the Platform. Konouz Egypt Replica Treasures reserves the right to update, modify, or replace these Terms at any time. Your continued use of the Platform following the publication of any changes constitutes acceptance of the revised Terms.

2. Eligibility

To use the Platform and purchase products, you must:

  • Be at least 18 years of age;

  • Have the legal capacity to enter into a binding agreement;

  • Not be prohibited from purchasing our products under applicable law; and

  • Provide accurate, current, and complete information when creating an account or placing an order.

3. User Accounts

3.1 Account Registration

Certain features of the Platform may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

You agree to notify us immediately at contact-us@konouz.com.eg if you become aware of any unauthorized use of your account or any other security breach.

3.2 Account Suspension and Termination

Konouz Egypt Replica Treasures reserves the right, at its sole discretion, to suspend, restrict, or terminate any account that:

  • Violates these Terms;

  • Engages in fraudulent, illegal, or unauthorized activities; or

  • Poses a risk to the Platform, its users, or its operations.

4. Orders and Payments

4.1 Order Acceptance

 

Placing an order on the Platform constitutes an offer to purchase products. All orders are subject to acceptance and availability.

An order is considered accepted only when:

  1. You receive an order confirmation email; and

  2. The ordered item(s) have been dispatched.

We reserve the right to refuse or cancel any order at our discretion.

 

4.2 Pricing

 

All prices displayed on the Platform are shown in the applicable currency and include any applicable taxes unless otherwise stated at checkout.

We reserve the right to modify prices at any time without prior notice. In the event of a pricing error, we will notify you and provide the option to proceed at the correct price or cancel your order.

 

4.3 Payment Methods

 

We accept major credit and debit cards, digital wallets, and other payment methods displayed during checkout.

All payment transactions are processed securely through PCI-DSS-compliant third-party payment providers. We do not store your complete payment card details.

 

4.4 Fraud Prevention

 

To protect our customers and business, we reserve the right to:

  • Cancel suspicious orders;

  • Restrict or close customer accounts; and

  • Request additional identity verification before processing certain transactions.

5. Shipping and Delivery

Shipping fees and estimated delivery times are displayed during checkout and may vary depending on destination and shipping method.

Estimated delivery timelines:

  • Standard Delivery: 5–10 business days

Delivery estimates are provided for informational purposes only and are not guaranteed.

Konouz Egypt Replica Treasures shall not be liable for delays caused by:

  • Customs procedures;

  • Postal or courier services;

  • Weather conditions;

  • Force majeure events; or

  • Other circumstances beyond our reasonable control.

Where available, tracking information will be provided.

Risk of loss and title to products pass to you upon delivery of the products to the designated carrier.

6. Intellectual Property

All content available on the Platform, including but not limited to:

  • Text;

  • Graphics;

  • Logos;

  • Images;

  • Audio clips;

  • Videos;

  • Software; and

  • Design elements,

is the property of Konouz Egypt Replica Treasures or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit, display, or create derivative works from any content without our prior written consent.

7. Prohibited Conduct

You agree not to:

  • Use the Platform for any unlawful purpose;

  • Violate any applicable laws or regulations;

  • Provide false, misleading, or fraudulent information;

  • Attempt to gain unauthorized access to the Platform or its systems;

  • Engage in scraping, data mining, data extraction, or automated data collection without written authorization;

  • Upload, post, or transmit harmful, offensive, defamatory, or objectionable content;

  • Infringe upon the intellectual property rights of others;

  • Transmit spam, malware, viruses, or other malicious code; or

  • Interfere with the operation or security of the Platform.

8. Disclaimer of Warranties

The Platform and all products and services provided through it are offered on an “as is” and “as available” basis.

To the fullest extent permitted by law, Konouz Egypt Replica Treasures disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

  • Merchantability;

  • Fitness for a particular purpose;

  • Non-infringement; and

  • Accuracy or completeness of information.

We do not guarantee that the Platform will be uninterrupted, secure, error-free, or free from viruses or other harmful components.

9. Privacy Policy

Your privacy is important to us.

Our Privacy Policy, available on the Platform, explains how we collect, use, store, and protect your personal information. The Privacy Policy is incorporated into these Terms by reference.

By using the Platform, you consent to the collection and processing of your information as described in the Privacy Policy

10. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall first be addressed through good-faith negotiations between the parties.

If a dispute cannot be resolved amicably, it shall be submitted to binding arbitration in accordance with the rules and procedures of the relevant arbitration authority.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

Konouz Egypt Replica Treasures

Email: contact-us@konouz.com.eg

Website: www.konouz.com.eg

Telephone: +201285058017

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.